Experience that counts

We believe it’s about more than just price when choosing a printer. It’s about all of the little things that occur, from the beginning of the process to the end, that mean more to a customer.

From the moment you contact us, until your project is in hand, we put our experience to work to make your experience not just successful, but enjoyable as well. Our Customer Service staff is eager to discuss how they can help make your project a complete success.

“Just so you know – when I tell you that you are the best team on the planet, I’m not just trying to butter you up. Thank you so much for making this very smooth. I’ve heard horror stories of years past with this project, but I never felt like we had a worry this year.”

“My thanks for your great help in getting our two largest projects completed. Between my forgetfulness and your patience, we got it accomplished. My thanks to the whole team at World Arts, beautiful product, great job. Thanks again for your help.”

“I am so delighted to be addressing cards today, thanks to you. I cannot tell you how much I appreciate the level of heroic effort you made for us to get this back so quickly. What you did for us means a lot to me, personally. I wish there was a way I could more fully show my gratitude.  If World Arts ever needs a cheerleader, please let me know. I am glad to share my personal endorsement!!”

MEET OUR TEAM

Email Katie
(800) 530-9202   ext: 6086

Katie Bates

Quality Assurance/Customer Service Manager

As manager of the Customer Service department, I strive to guide my group to provide customers with individualized service in a team environment. That’s a fancy way of saying that each customer is assigned an individual CSR to move their job from intake into production. While each CSR applies their own skill set toward the task, they can also depend on the experiences and knowledge of others in the department to get the project in quickly and correctly.

We invest ourselves in the development of positive, long term relationships with our customers which, in turn, is our measurement of success.

Email Kim
(800) 530-9202   ext: 6101

Kim Schulz

Customer Service Representative

Growing up in Spencer, and through the guidance of my parents, I learned the importance of preparation, perseverance, and respect.  I applied these values to my professional life by planning my activities for efficiency, working on my goals every single day, and always being mindful of others. My upbringing has completely supported my development, and I am thankful for it.

Working for World Arts, I am involved in Marketing, Public Relations and the Customer Service field. Being versatile and welcoming change has helped me grow with the company. World Arts is a top-notch printer; however, it is the people that set us apart from other printers. We build friendships, not customer lists.

Email Darla
(800) 530-9202   ext: 6081

Darla Fields

Customer Service Representative

I believe that just about everything we do in life revolves around relationships and partnerships. I work with craftsmen who have decades of experience in the printing industry. I make it a point to get to know a little about each one of them – to build a connection and to better respect their perspective about our common goal of serving our customers.

Additionally, I’ve worked in a variety of industries with an even wider variety of people. No matter who they are or what they do, my goal is still the same, to help them achieve their desired outcome. That requires a mutual agreement to partner together to get the job done. In the end, it’s not just about printing a job for another customer. It’s about producing an outstanding product that we can be proud of and that our customers are thrilled to pass on to their intended recipient.

Email Anna
(800) 530-9202   ext: 6120

Anna Hartman

Customer Service Representative

I have always been a “people” person and enjoy jobs that require that part of my personality. I have worked in customer service for many years in several different formats. I enjoy not only working with my customers but also building relationships with them. At World Arts, Inc. we have very skilled people at every level of production. From the initial intake of an order, all the way to our mail tech and shipping manager. Being able to work with such a wonderful group of people within this company helps us all to bring quality products to our customers. Everyone at World Arts, Inc. goes above and beyond to ensure you receive products of highest quality and are exactly as you envisioned. I take personal pride in knowing my customers are satisfied and want to continue to work with all of us at World Arts, Inc.

Email Cathy
(800) 530-9202   ext: 6077

Catherine Hewitt

Customer Service Representative

After a career of 30 years as a graphic designer I took some time and spent several months traveling and fulfilling my desire to hike the Inca Trail. Eventually, my pockets grew light and I became bored. Having always maintained an interest in offset printing, when the opportunity arose, I jumped at the chance to become involved in the industry.

As a Customer Service Representative at World Arts, I strive to provide all of my clients with quality service and products that are designed to meet their individual needs. All of us here work together in a professional, friendly atmosphere to make sure that your experience with World Arts, Inc. is a good, mutually beneficial one.

Email Jennifer
(800) 530-9202   ext: 6083

Jennifer Musick

Customer Service Representative

After recently relocating to the Spencer area, I’ve been very lucky to have been welcomed into the World Arts’ family and embraced by our clients. What immediately struck me was the staffs’ years of combined printing experience, the depth of their knowledge, and the support they have for each other.

I’ve instantly felt at home and in my element being able to apply the 26-plus years of Customer Service know-how that has been gleaned from various industries — from family owned businesses to sizeable corporations. I’ve been involved with such aspects as sales, regulations, brand identity, marketing, fundraising, program coordinating and design. Having a passion for detail, as well as exceptional organizational skills allows me to be a resource for customers throughout their entire project, from start to finish.

Email Virginia
(800) 530-9202   ext: 6075

Virginia Carnicello

Customer Service Representative

Having worked for several years in production I bring a unique perspective when facilitating customer orders. I use my experience and knowledge to ensure that my customer’s print vision will be fulfilled. It is very gratifying when a customer tells me that we have exceeded their expectations. I enjoy working with the Customer Service team and I’m proud to work for World Arts.

Email Paul
(317) 281-5426

Paul Bippus

Sales Representative

Having been in the printing industry for more than 35 years, I’ve been involved in all aspects of a company at one time or another, from production and sales to management and ownership.  Most of that time has been in outside and inside sales, quality control, customer service and problem solving.

I have worked for a few companies over the years, and World Arts is by far the best of them all, including my own.  Here, the family atmosphere and the pride taken by all employees in producing every single job is phenomenal.  As an outside sales/relationship manager for World Arts I truly enjoy fulfilling all my customer’s needs and making them happy. I can’t do that without the help of everyone involved.  With our commitment to continuous improvement, I am confident that we can continue to produce high quality and on-time material for all of our customers in the future.

Email Cathy
(812) 201-2832

Cathy Fox

Sales Representative

With 25 years of experience in the printing industry my skill sets include sales, marketing, quality control, and customer service. I have an extensive background working with a broad range of clients, including industrial and manufacturing, marketing and mail providers, institutions, schools and small businesses. With a thorough knowledge of the commercial print industry, I am well equipped to direct your project to a successful completion.

Email Sanford
(812) 279-0646

Sanford Gentry

Sales Representative

It is all about sharing information. Connecting with people. I believe the printed word is powerful and can provide this physical connection like no other medium.

Printing can be a intimidating process.  Paper types and weights, different folds and mailing options. Delivering to you the best product and value is our goal. I’ve spend my adult life in the print trade. Starting with the newsroom at the Bedford Times-Mail, then prepress and production. As a sales representative, helping customers with their projects is by far, the most fulfilling and enjoyable work.